Chargeback

Chargeback is a dispute process initiated by a cardholder through the issuing bank to recover funds from a transaction that is believed to be incorrect, unauthorized, or problematic.

When a chargeback occurs, we will notify you asynchronously via notification/callback.

Notification / Callback

Content-Type: application/json

{
    "eventType": "CHARGE_CHARGED_BACK",
    "data":  {
        "chargeDetails": {
            ...  # other fields
            "transferDetails": {
                "card": {
                    ...  # other card fields
                    "chargebackInfo": {
                        "category": "OTHER",
                        "reasonCode": "1999",
                        "reasonMessage": "Not Classified"
                    }
                }
            },
            "transferStatus": "CHARGED_BACK",
            ...  # other fields
        }
    }
}

Object Parameters

Chargeback Info

Parameter	Type	Description
category	String	The category of the chargeback.
reasonCode	String	The code for chargeback reason.
reasonMessage	String	The explanation for the chargeback reason.

Category

Parameter	Description
FRAUD	The payment was suspected to be fraudulent.
AUTHORIZATION	The payment has an authorization issue.
CUSTOMER_DISPUTE	The payment was disputed by the customer.
PROCESSING_ERROR	The payment was identified as incorrect during subsequent processing.
OTHER	The payment needs to be charged back due to an unclassified reason.

Reason Code

Error code	Error message
1001	Fraud - chip liability shift
1002	Fraud - card not present
1003	Fraud - no authorization
1101	No authorization
1201	Credit not processed
1202	Products or services not received
1203	Products or services not as described or defective
1204	Products or services cancelled
1301	Invalid card number
1302	Incorrect amount
1303	Incorrect currency
1304	Duplicate processing
1305	Paid by other means
1399	Processing error
1999	Not classified