Receive Customer's Message

WhatsApp users can ask questions in the chat room. You can receive these messages by providing a callback URL to Liquido. Currently, we only support forwarding text and image messages.

Callback Payload

Image message

{
    "type": "RECEIVED_MESSAGE",
    "data": {
        "message": {
            "messageId": "wamid.HBgNNTIxNjQ2MTg1NDA2MRUCABIYIDkzNzYxMDk1RTkyQTk4NjdCNEMzOTMzMTg5MDA3NzY0AA==",
            "chatbotNumber": "523347772024",
            "timestamp": "2024-07-03",
            "displayText": "Media Content, use the link to view",
            "type": "IMAGE",
            "mediaContentLink": "https://whatsapp-pisces-public.s3.ap-southeast-1.amazonaws.com/prod/customer_image/lukiebuy/525526966933-506578035118220.jpeg", // Optional
            "sender": {
                "whatsAppNumber": "525526966933",
                "customerName": "LOLI ❤️" // Optional
            }
        }
    }
}

Text message

{
    "type": "RECEIVED_MESSAGE",
    "data": {
        "message": {
            "messageId": "wamid.HBgNNTIxNjQ2MTg1NDA2MRUCABIYIDkzNzYxMDk1RTkyQTk4NjdCNEMzOTMzMTg5MDA3NzY0AA==",
            "chatbotNumber": "523347772024",
            "timestamp": "2024-07-03",
            "displayText": "Hace dos días",
            "type": "TEXT",
            "sender": {
                "whatsAppNumber": "526461854061",
                "customerName": "Rosario"
            }
        }
    }
}

Callback Payload Details

Parameter	Type	Description
type	String	The type of this payload.
data.message	JSON	The payload of type RECEIVED_MESSAGE.

Message Object Parameters

Parameter	Type	Description
messageId	String	ID of this message.
chatbotNumber	String	Number of chatbot.
timestamp	String	Time of this message.
displayText	String	Text displayed in this message.
type	String	Message Type. IMAGE or TEXT.
mediaContentLink	String	Media content link of the message.
sender.whatsAppNumber	String	WhatsApp number of the message sender.
sender.customerName	String	WhatsApp name of the message sender.